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Customer Advisor (Level 1)

Discussion in 'Sevenoaks Chat' started by Sevenoaks District Council, Jul 20, 2021. Replies: 0 | Views: 86

  1. Do you enjoy a challenge? Does variety appeal to you?

    If so, we have vacancies in our busy Customer Solutions team. You will be answering telephone enquiries and questions on Council wide issues, using the latest IT systems. You will also assist with face-to-face enquiries in our main reception at the Argyle Road offices.

    You will have a vision for excellence in customer care, be able to work as part of a team, have good IT skills and excellent communication skills (both oral and written). You will have a flexible approach to working, including working from home as well from our Argyle Road offices, showing perseverance and self-motivation.

    You will be part of a team who work from a shift rota covering telephone contact 7am–7pm (Monday–Friday).

    A positive and enthusiastic disposition is necessary as is the desire to handle and resolve customer enquiries and complaints in a constructive manner that ensures customer

    Previous contact centre/customer service experience would be advantageous, although full training will be given. We invite applications from those candidates who are
    seeking a full-time (37 hours per week) or a part-time (minimum 3 days per week) position.

    Interested in the role and want to know more?
    For an informal discussion about this post please contact Debbie Alderton, Customer Solutions Team Manager on 01732 227159 or one of our team leaders, Sharon Burchell or Sam Currie on 01732 227455.

    Need advice on how to ensure you have the best chance of being shortlisted?
    Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.

    About us:
    We are an award winning Council. Having achieved the Guardian Public Service Awards 2016 for being financially self-sufficient, we are one of the few organisations in the country to retain its Platinum Investors in People status. We were voted LGC Council of the Year 2017 and won a Pushing the Boundaries of Innovation award in 2018. The successes of the Finance Team have been recently recognised where the Finance Team has been nominated and is a finalist in the 2020 Public Finance Awards – Finance Team of the Year – Councils.

    How to get to us:
    Sevenoaks is only half an hour from central London by train. You will be based at the Council Offices, Argyle Road, Sevenoaks, Kent. TN13 1HG, however due to the current pandemic and current Government advice at the time of advert the role will require a combination of both remote and office based working.

    A free staff car park is available on site.

    Closing date: Friday 23 July 2021 (we reserve the right to close this advert early)

    Interview dates: Tuesday 3 & Wednesday 4 August 2021. These will be held at our office in Argyle Road,

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