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Customer Advisor (Level 1)

Discussion in 'Sevenoaks Chat' started by Sevenoaks District Council, Aug 26, 2020. Replies: 0 | Views: 142

  1. Corporate Services Department

    Customer Solutions

    Customer Advisor (Level 1)

    Starting salary £20,324 (inc. outer fringe allowance)

    Do you enjoy a challenge? Does variety appeal to you? If so, we have a vacancy in our busy Customer Solutions team. You will be answering telephone enquiries and questions on Council wide issues, using the latest IT systems. You will also assist with face-to-face enquiries in our main reception at the Argyle Road offices. You will have a vision for excellence in customer care, be able to work as part of a team, have good IT skills and excellent communication skills (both oral and written). You will have a flexible approach to working, showing perseverance and self-motivation.

    A positive and enthusiastic disposition is necessary as is the desire to handle and resolve customer enquiries and complaints in a constructive manner that ensures customer satisfaction. Previous contact centre/customer service experience would be advantageous, although full training will be given.

    We invite applications from those candidates who are seeking a full-time (37 hours per week Mon - Fri) position.

    For an informal discussion about this post please contact Debbie Alderton, Customer Solutions Team Manager on 01732 227159 or one of our team leaders, Sharon Burchell or Sam Currie on 01732 227455.

    Closing date: Monday 14 September 2020 (at 9:00am)

    First stage virtual interview dates: Tuesday 22 and Wednesday 23 September 2020

    Second stage date: Friday 25 September 2020 at Argyle Road offices in person

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